Refund Policy

At Iconic Web Services, customer satisfaction is our top priority. We offer a fair and transparent refund policy to ensure you feel confident in purchasing and using our software products or digital services.

1. Overview

We understand that sometimes things don't work out. This policy outlines the conditions under which refunds are granted for our products and services. Please read this policy carefully before making a purchase.

2. Eligibility for Refund

You may request a refund within 15 calendar days of making a payment.

Refund Available

• ✓ Subscriptions to our SaaS platform (Taggify.app)
• ✓ One-time product purchases (if usage has not exceeded the refund window)
• ✓ Pre-payments for services not yet rendered

Refund Not Available

• ✗ Custom development services already delivered
• ✗ Project-specific or milestone-based payments
• ✗ Payments made beyond the 15-day refund period
• ✗ Services already rendered or completed

3. Pro-Rated Refund Calculation

Refunds are processed on a pro-rated basis, based on the number of days the service or product has been used.

Example Calculation

If you paid ₹1,500 for a 30-day plan and request a refund on Day 10:

• • Daily Rate = ₹1,500 ÷ 30 = ₹50
• • Days Used = 10
• • Used Value = ₹50 × 10 = ₹500
• • Refund Amount = ₹1,500 - ₹500 = ₹1,000

4. How to Request a Refund

To initiate a refund request, please follow these steps:

1. 1 Send an email to [email protected]
2. 2 Include: Full Name, Email address used at purchase, Order/Invoice Number, Date of Payment, Reason for Refund Request
3. 3 Our team will review your request and respond within 2–4 business days
4. 4 If approved, refunds are processed within 7–10 working days to the original payment method

5. Subscription Cancellations

• • You may cancel your subscription at any time from your account dashboard or by contacting support.
• • Upon cancellation, access to the service will remain active until the end of the current billing cycle.
• • No partial refunds are issued for unused time beyond the 15-day refund window.
• • You will not be charged for subsequent billing cycles after cancellation.
• • You can reactivate your subscription at any time.

6. Custom Development Projects

For custom web development services:

• • Refund requests for custom projects are evaluated on a case-by-case basis.
• • If we have not commenced work on your project, a full refund may be issued.
• • If work has begun, refunds will be calculated based on: hours already invested in the project; work completed and delivered; costs incurred for third-party services.
• • Project milestones that have been delivered and approved are not eligible for refund.

7. Exceptions

We reserve the right to refuse a refund request under the following conditions:

• • Suspicious Activity: Suspicious or fraudulent activity related to the account or purchase
• • Policy Abuse: Abuse of the refund policy (e.g., multiple refund requests, pattern of purchasing and refunding)
• • Terms Violation: Violation of our Terms & Conditions or acceptable use policy
• • Account Suspension: Accounts suspended or terminated due to policy violations

8. Refund Method

• • Refunds are issued to the original payment method used for the purchase.
• • For credit/debit card payments, the refund will be credited back to the same card.
• • For payments made via digital wallets (PayPal, UPI, etc.), the refund will be issued to the same wallet.
• • Processing time varies by payment provider but typically takes 7–10 business days to appear in your account.

9. Chargebacks

• • If you initiate a chargeback with your payment provider without contacting us first, we reserve the right to contest the chargeback.
• • Please contact our support team before initiating a chargeback—we are committed to resolving issues fairly.
• • Accounts with chargebacks may be suspended pending resolution.

10. Non-Refundable Items

The following are generally non-refundable:

• • Setup fees or one-time installation charges
• • Domain name registrations (these are governed by registrar policies)
• • Third-party services or add-ons where we have already paid the provider
• • Services already delivered and accepted by the client

11. Special Circumstances

In special circumstances, we may consider exceptions to this policy:

• • Service Disruption: Extended service outages beyond our control
• • Significant Changes: Major changes to our service that materially affect your usage
• • Double Billing: Accidental double charges or billing errors (full refund issued)

12. Policy Updates

• • We reserve the right to modify this refund policy at any time.
• • Changes will be posted on this page with an updated effective date.
• • The policy applicable to your purchase is the one in effect at the time of purchase.

13. Contact Us

For any refund-related inquiries, reach out to our billing department:

14. Need Help?

If you have questions about this policy or need assistance with a refund request, our support team is here to help. We aim to respond to all inquiries within 1–2 business days.