Refund Policy

1. Overview

At Iconic Web Services, customer satisfaction is our top priority. We offer a fair and transparent refund policy to ensure you feel confident in purchasing and using our software products or digital services.

2. Eligibility for Refund

• You may request a refund within 15 calendar days of making a payment.
• Refunds are available for:
  • Subscriptions to our SaaS platform
  • One-time product purchases (if usage has not exceeded the refund window)
• Refunds are not available for:
  • Custom development services already delivered
  • Project-specific or milestone-based payments
  • Payments made beyond the 15-day refund period

3. Pro-Rated Refund Calculation

Refunds are processed on a pro-rated basis, based on the number of days the service or product has been used.

Refund Formula:

Refund Amount = Total Paid - (Daily Rate × Days Used)

Example: If you paid ₹1,500 for a 30-day plan and request a refund on Day 10, the daily rate is ₹50.
So, your refund = ₹1,500 - (₹50 × 10) = ₹1,000.

4. How to Request a Refund

To initiate a refund, email us at [email protected] with the following details:

• Full Name
• Email address used at the time of purchase
• Order/Invoice Number
• Date of Payment
• Reason for Refund Request

Our team will review your request and respond within 2–4 business days. If approved, refunds are processed within 7–10 working days to the original payment method.

5. Subscription Cancellations

You may cancel your subscription at any time from your account dashboard or by contacting support. Access to the service will remain active until the end of the billing cycle.

No partial refunds are issued for unused time beyond the 15-day refund window.

6. Exceptions

We reserve the right to refuse a refund request under the following conditions:

• Suspicious or fraudulent activity related to the account
• Abuse of the refund policy (e.g., multiple refund requests)
• Violation of our Terms & Conditions